
What’s new with Facebook? As the company continues to improve, new technology is introduced. Facebook has announced chatbot and Live Chat. This has the potential to replace 1-800 numbers and other “Help” related outlets. Facebook is working with Live Chat developers who can potentially build contact buttons that directly message people for help on websites. Instead of having to email or call help stations, customers can interact with someone on Live Chat, which optimizes efficiency, timeliness, and customer satisfaction. Happy customers = Happy business.
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